Global Privacy Policy

All Things Wildlife Safaris (www.allthingswildlifesafaris.com) takes your privacy very seriously. We understand the concerns about how data may be stored, sent, and used by companies. We are committed to complying with all data protection laws and want you to feel confident in the measures we are taking to uphold your data privacy rights.

This privacy notice explains how we collect and use your personal information. We explain the types of information we collect, how we collect it, what we use it for, and who we may share your personal information with. We also let you know what rights you have over your information.

Who’s in control?

All Things Wildlife Safaris is the ‘data controller’ or “responsible party” of all personal data collected and used for the purposes of providing our products or services and for any other purposes set out in this privacy notice. This means that All Things Wildlife Safaris is responsible for keeping your data safe; deciding how and why your data is used; and ensuring that your data is handled legally.

What information might we collect about you?
We do our best to keep the information we collect about you to the minimum necessary.

The nature and categories of information we collect depends upon how you are interacting with us. For example, if you are making a safari booking with us, we are likely to ask for more information than if you’re only requesting a brochure or browsing our website. We may collect, use, store and transfer different kinds of personal information about you depending on the nature of the product or service you buy from us:

Details about you: Your first and last name, marital status, title, gender, e-mail address, telephone number, postal address, date of birth, loyalty membership details, your reasons for travel, emergency contact details, clothing or gear size (for merchandise/safari equipment) and relevant qualifications.

Payment details: Your bank details and payment card details when making a booking with us. Details about payments to and from you and other details of products and services you have purchased from us.

Identification documents: If you are travelling on a route requiring advance passenger information or domestic flights, your passport or identity card details including your passport number, the country in which your passport was issued, and the expiry date.

Details about your booking with us: Details such as flight schedules, your booking information (including anyone else on the booking), any onward travel details if relevant, details of wildlife experiences, park permits, or excursions booked through us, baggage requirements, seat preferences, meal or dietary preferences/requirements, details of any special assistance required, and any other relevant information so that we can provide you with the entirety of the safari services you have arranged with us.

Details from your interactions with us: Information about interactions or conversations with us and our staff, including when you make enquiries, comments, complaints, or submit feedback to us. This could also include username and password, your interests, marketing preferences, reviews, and survey responses.

Your use of our systems and services: This includes how you use our site, physical locations (such as safari vehicles, camps, lodges, or offices), call centres, social media pages, IP addresses, information from cookies, and other electronic tracking technologies.

Job applications: If you apply for a job with us, your CV, work history, educational details, and the role you are applying for.

Special types of data
In some circumstances, we may need to collect information from you that is deemed sensitive. For example, we might collect:

Data about your health: Knowing your dietary requirements, medical history, and any medical conditions you have will ensure that the safari is suitable for you, that any necessary adjustments are made, and that we can provide you with appropriate or emergency medical care in the event of an incident in remote areas.

Information about your religion: For example, if you specify a meal preference that indicates a particular religion, such as a kosher or halal meal.

We try to limit any sensitive personal data we collect to the minimum possible. Unless we have another specific lawful reason to use this information, we will ask for your explicit consent to collect it.

Children’s personal data
We are committed to protecting the privacy of all individuals, including children and young people. We may collect information about children and young people to allow us to plan and deliver the safari packages they are included in.

If applicable, we collect information about children and young people who are under the age of 18 years either:

From the organisation or group leader that is organising a trip and has already obtained the necessary consent from parents or guardians to process their personal data; or

From parents or guardians whom we will obtain consent from directly.

Children have the same personal data rights as an adult. If a child wishes to exercise their personal data rights, in some circumstances such requests can be made by a parent or guardian on their behalf.

How do we collect your information and why?

Depending upon your interactions with us, we might collect information from the following sources:

Direct interactions
You may give us your identity, contact, and financial data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provided when you:

Book or search for a safari or other service (such as lodging, park permits, domestic flights, or transportation) via our website or our customer service team;

Fill in part of the booking information on our site but do not complete the booking;

Request a brochure, sign up to receive email updates, participate in any of our competitions, promotions, reviews, surveys, or market research;

Create an account on our website and enter information onto online forms;

Provide us with information about an accident, illness, or incident that occurred during travel;

Apply for a job with us;

Contact us via our offices, social media, post, email, or instant messenger.

Automated technologies or interactions
As you interact with our website or open our emails, we may automatically collect technical data about your equipment, browsing actions, and patterns. We may collect this personal data by using cookies, server logs, pixels, web beacons, and other similar technologies.

Cookies: You can set your browser to refuse all or some browser cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Email Tracking Pixels: Our marketing emails may contain tracking pixels to help us understand if an email is opened or if links are clicked, allowing us to evaluate and improve our communication relevance.

Third parties or publicly available sources
We may receive personal data about you from various third parties, including:

Hotels, lodges, airlines, or local tour operators we work with if a complaint or feedback arises;

Customers who purchase services and include you as a companion in a group safari booking or as an emergency contact;

Analytics providers;

Authorities, emergency medical services, or regulators following an accident or incident;

Travel agents and affiliates.

How and why do we use your personal data?

Under data protection laws, we are allowed to use personal information only if we have a proper reason to do so, such as:

To fulfil a contract we have with you.
When it is our legal duty.
When it is in our legitimate interest.
When you consent to it.

What we use your personal data for	Our reasons
To manage your safari booking: Managing your collective bookings, reserving lodges/camps, acquiring park permits, arranging vehicles, domestic transfers, and providing tour documentation.	Performance of our contract with you, and explicit consent for special assistance or sensitive needs.
To contact you with updates: Sending trip itineraries, responding to enquiries, providing real-time travel alerts, or notifying you of disruptions due to weather, park closures, or operational issues.	Fulfilling our contract and our legitimate business interest to provide excellent customer service.
To handle complaints and feedback: Investigating and resolving issues to continually improve our tour operations.	Legitimate business interest to resolve complaints and protect our services.
To manage visa and travel documentation: Assisting with documentation or verification required for entry into safari destinations.	Fulfilling our contract with you.
To send marketing communications: Keeping you updated with the latest news, safari offers, promotions, and competitions.	Done with your explicit consent or based on legitimate interests where legally permissible.
To respond to emergencies: Facilitating medical evacuations, treatments, or wilderness assistance, and notifying your emergency contacts.	Vital interests of the individual, your consent, or public interest safety measures.
To comply with legal and regulatory duties: Complying with law enforcement, conservation authorities, border control, or tax requirements.	Fulfilling a legal obligation.

How do we use your data for marketing and advertising purposes?

We may contact you by email, text, telephone, or post to keep you up to date with our latest offers, sales, promotions, and safari itineraries that we think might be of interest to you.

We will only engage in direct marketing in accordance with the laws of the jurisdiction you are located in. If you have decided that you no longer wish to hear from us, you can unsubscribe from marketing at any time by clicking on the ‘unsubscribe’ link included in all of our emails or by contacting us directly.

We do not share your personal data with any outside third parties for marketing of their own products or services unless you provide express opt-in consent.

Who do we share your personal data with?
In order to provide you with safari services, we may share your personal data with:

Third-party suppliers we work with: Including lodging partners (hotels, tented camps, lodges), local ground handlers, safari guides, transport companies, domestic airlines, national park authorities, and excursion providers.

Business operations suppliers: IT hosting providers, payment processing companies, website analytics providers, and marketing agencies acting on our behalf.

Conservation and Government Authorities: National park management boards, border control, or immigration authorities where required to clear permits or comply with local travel regulations.

Courts, advisors, and emergency services: Legal advisors, accountants, regulatory authorities, or emergency medical evacuation providers to protect the safety of our guests and staff.

When do we send your data internationally?

Because our safaris take place globally and often within specific wilderness regions, your personal data will be transferred to, stored, and processed at international locations where our local suppliers and operations are based.

Where we transfer information to international parties, we ensure appropriate safeguards are in place to make sure your personal data remains adequately protected in compliance with applicable data protection regulations.

What are your personal data rights?
You have the right to control your personal information. You can request to:

Be advised clearly on how we use your information.

Correct any inaccurate information.

Object to or opt out of marketing communications.

Receive a copy of your personal data or request its transfer to another provider.

Limit, cease processing, or erase your information under certain circumstances.

To exercise these rights, please contact us directly. We will comply with your requests unless a valid legal obligation prevents us from doing so.

Keeping your personal data secure
We take the security of your personal data very seriously. We have appropriate technical and organisational security measures in place to prevent your personal data from being accidentally or unlawfully lost, used, accessed, altered, or disclosed in an unauthorised way. Access to your data is strictly limited to employees and trusted partners on a strict ‘need-to-know’ basis.

How long do we keep your personal data for?

We will only keep your personal data for as long as necessary to fulfil the purpose we collected it for, including satisfying legal, accounting, or reporting requirements. We typically retain basic booking and transaction data for a minimum of six years to comply with tax laws and handle legal claims.

How can you contact us?
If you have any questions about this privacy notice, your personal data rights, or how your information is handled by us, please reach out to us at:

Email: info@allthingswildlifesafaris.com

Website Contact Form: www.allthingswildlifesafaris.com/contact

Changes to this privacy notice and your duty to inform us of changes
We keep our privacy notice under regular review. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Global Privacy Policy

Who’s in control?

How do we collect your information and why?

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